I purchased footwear at Payless from Prince Wales Dr. bill no.4725-1194-69442.
I wore it just once and realised the footwear has a defect and had started to hurt my right foot. I went to the stores immediately to return and inform about the issue. They mentioned that they cannot accept to return a used sandals.
I totally accept the fact that it is unethical to return a one day used sandals if the style is no good. However, in my case, the right sandal had a stitch come off which started to poke my leg when I walk.
The Manager was very rude and showcased zero customer service. I mentioned to her that the sandal is hurting my leg due to stitching mistake. She did not acknowledge the fact and argued that they do not accept a return.
I would surely not want to shop in a place where they do not understand customer and who do not want to accept their faults.
Customer is penalized and now I have to just throw the footwear.
Product or Service Mentioned: Payless Shoesource Manager.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Full refund.