I wanted to buy a pair of flats and price tag on the box showed 21.99$. At check out, cashier told me it was 32.99$, told her the box says 21.99$, showed her the empty box I got it from, she treated me if I was lying and didn't believe me, found another pair of same shoes with different color and on the box it was written 27.99$?!?!
She didn't even apologize, no empathy and wanted to charge me for 32.99 and when I said this is unacceptable, she was like oh, ok, it's going to be 27.99 then. Those shoes were the most comfortable I found that day, I was tired, didn't want to argue and paid that amount. It's not about the few $ difference but her attitude and customer service skills. Mistakes happen, it's understandable but that's not how you treat your customer when the mistake is clearly yours, instead of even apologizing, still trying to overcharge them, try to get whatever you can.
Not acceptable. This happened in the Payless Shoes, 5th Ave Mall, Anchorage, AK.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $6. aysesutcu is overall dissatisfied with Payless Shoesource. The most disappointing about payless shoesource cashier at Payless Shoesource was staff and service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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