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I went to a payless shoe store on 8847 Veterans Blvd Store #1203 last night looking for school shoes for my daughter. I knew they closed at 8:00 pm but I was trying to make it before then.

I got there right at 7:45 pm. I saw that the lights were off. I am so glad I told my husband and the kids to wait in the car so I can run and see if they even had the shoes to come back another time. I ran in there and I asked "I'm sorry, are you closed?" The lady said "no but we will be closed in 15 minutes".

All of the sudden, this tall lady with dark hair that had a broom on her hand came running screaming with a face full of anger saying "NO, NO NO!!!" I was shocked and scared and she came closer and closer screaming "NO" and signaling with her hands in case I did not understand what she was saying. She scared me so much and I got so upset because of the way she yelled at me. I will never ever go back to that store but I wanted to complain about her. She was so rude!!!

I also worked in retail and I know that you cannot be closed at 7:45 pm if the store hours end at 8:00 pm. These people want to leave but they should not close and turn the lights off before the time is up. Her behavior was so inappropriate and stressed me out. No need for that.

I do not need that in my life.

Someone has to tell her something and let the people shop before it's time to close. Thank you!

Reason of review: Poor customer service.

Preferred solution: I think they need to approach them and make them close at the time they should close..

Location: Westgate SC, 8847 Veterans Blvd, Space 9, Metairie, LA 70003, USA

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