Product: Payless Shoesource Shipping Service Clear all filters (0 of 9 reviews match)
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Payless Shoesource - Worst customer service

I ordered 4 pairs of boots and paid express delivery to get them before christmas. Recieved packaged, Unfortunately they did not delivered all 4 pairs. They will not send me the missing pair or give me a refund. Truly disappointing. It's irritating how they provide an email but when you email them, it states that they can't help you and redirect you to call the call center instead. Call center did not do anything either. I'm done with payless.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Payless Shoesource Shipping Service
#1432490
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I received many offers for 40 % for Christmas gifts. I decided to order some gifts since they were a good deal. I looked at the shipping options and decided on the best option to receive the items by Christmas. That was on Saturday and now today is Wednesday. I still...
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2.1
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Payless Shoesource Shipping Service
I liked
  • Variety and usually good deals
I didn't like
  • Customer handling
#1428150
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I MADE AN ORDER ON LINE. THEY PROMISE DELIVERY 3-7 BUSINESS DAYS, 2 WEEKS LATER NO ORDER RECEIVED. CALLED CUSTOMER SERVICE. THEY REFUSED TO CANCEL ORDER OR CREDIT MY ACCOUNT. 2 WEEKS LATER I AM STILL WAITING. CUSTOMER SERVICE IS RUDE , MOST DON`T SPEAK ENGLISH THEY ARE...
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Payless Shoesource Shipping Service
#1237497
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I placed an order a few weeks ago and payed for standard shipping.I got an email saying it will let me know when the item has been shipped i have yet to receive and email about it. I called the store and they said "oh sorry we are out of stock and trying to find a...
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Payless Shoesource Shipping Service
I liked
  • Prices were good theoretically
I didn't like
  • Shipping
  • Customer service
#1171638
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Ordered shoes on 1/9/18 and on 1/11/18 I called to ask why my order was still "being processed" and was told it was waiting to be picked up by the shipper. Called again this morning and I couldn't really hear but was told it was still in the window of the 3-7 days...
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1.0
Product
Payless Shoesource Shipping Service
I didn't like
  • Customer service
  • Lack of customer service
  • Customer service on line
#1168185
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My package was suppose to arrived on December 5 ,2017.when i tried to track it , it said delivered to my front door .When i check outside there was no package,i figured that fedex delivered it to a wrong unit. So i called payless customer service the lady was not...
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Anonymous

Thank you from T. Daley

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Payless Shoesource Shipping Service
#1143290
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Payless Shoesource - No return online

I ordered mens camo moccasin slippers, i received a pair of womens boots. Called customer service and was told i have to exchange them at a store. Im not impressed
2.4
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Payless Shoesource Shipping Service
#1114176
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Payless Shoesource - Poor customersr service and shipping department

Payless Shoesource - Poor customersr service and shipping department
Payless Shoesource - Poor customersr service and shipping department
Payless Shoesource - Poor customersr service and shipping department
Payless Shoesource - Poor customersr service and shipping department
Payless Shoesource - Poor customersr service and shipping department
Payless Shoesource - Poor customersr service and shipping department
I order twice thus week. And when arrive this what I get shoes threw in box. box rip up if wanted to return no box. call customer. Had me on hold 30 minute still no answer i just hung up. This not how you treat your customer.
1.5
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Payless Shoesource Shipping Service
#1092603
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Payless Shoesource - Shipping Service Review

Ordered some boots for myself. Got an email stating that it had been delayed and was being "located". Never heard from them the next 3 days so I emailed them. The next I had a email saying they had shipped clicked the tracking turns out they were delivered the day before. The manager of my apt's got the package for me. I was so excited when I came home only to find out they sent the wrong pair w/ a receipt that had the name of the original pair on it. Won't order online again.
1.9
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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Product
Payless Shoesource Shipping Service
#974154
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