3.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Returned a pair of boots to payless that i bought online.i went to the store to exchange them originally, they did not fit.

The girl informed me they did not have any, and she would refund them and then i could go home, and go back online and re-purchase them. so i did. and 9 days later, i still have to credit back to my account. these were purchased on a debit card, that transaction immediately went through to my bank, but you try and refund at payless, and not so easy.

I called the store to ask how long a refund usually takes to post, and that now i was out over 100.00 since i repurchased the boots again online. I was told "i have no idea, here is the number for corporate"... really??? corporate them infoms me i should see a refund on my next statement within a few months...

a few months???I will never shop here again.

Review about: Boots.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

I didn't like: Refund policy, Policy, Debit card refund policy is outrageous.

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