I purchased a pair of "Montego Bay" Mule Sandals in the beginning of May, 2012. I wore the shoe four times. It is now the middle of July 2012, the complete bottom part of the left heel has come unglued. The shoe is not salvagable. I took the shoes back to where I purchased them only to be told that since I did not have a receipt, there was nothing to be done. This I could not believe. I logged on to the Payless Web Site where they list a guarantee. To paraphrase:, if a receipt is unavailable, a store credit will be issued. I paid $26.99 for the shoe, after pushing the buttons of their computer, the manager told me that I was only entitled to receive a $10 store credit. I asked her the original price of the shoe, that she didn't know. She said it was past ninty days. This I also disputed. Where did she get time frame?
I was not satisfited so I called the Corporate Offices of Payless Shoes Customer Service and spoke to "Oz". Agents are prohibited from giving their last name or telephone extention. Oz and the store manager, Marzana p., discussed the situation in my presense. Without further communication with Oz, i was told that the amount of my refund would be at the discretion of the store manager.
I mentioned The Guarantee and the Pledge on The Payless Shoes official Website. She kept mentioning a ninty day cut off period. I had not had the shoes for ninty days and even if I had, no such time limitations are in their official their statements regarding merchandise and/or their quaanntees.
I am writing to the Better Business Bureau, Payless Shoes Complaint/Legal Department(s), my local newspaper, and anyplace else I can think of to complain about this miscarriage of justice. I've been a customer for almost thirty years and will not tolerate such shoddy treatment.
This letter also serves as my guarantee that I will no longer do business with Payless or its affiliates. Payless shoes are pricey, poorly made, inflexible, and no longer address the diverse needs of a working class society.
Payless used to be a dependable shoe store. In an attempt to remain competitive Payless is destroying itself. Go to any mall, Payless is empty. We, the public, do not care to purchase bath beads, earrings and pajamas while shoe shopping.
I am a High School English Teacher in the City of Baltimore Maryland. I am going to make it my business to dissuade my students, co-workers, and anyone else i may chance upon, from shopping at Payless Shoe Stores.
I am attaching a picture of the shoes i purchased. Payless agreed to sent me a $10 gift card. I do not want a gift card, I want to be fairly reimbursed and/or compensated for my loss. I also want Payless to clarify its exchange/guarantee policies on its official Website and will enlist the help of the legal community to make sure this happens.
Money it too hard to come by and I have tired of giving my money away to business' that treat me with no respect once they have gotten my money.
Thank you for listening. America and beyond....speak out!!!!!
You can reach me a email@example.com
Thanking you in advance.
Review about: Payless Shoesource Customer Care.