Last night I purchased 3 pair of shoes from Payless shoe with my bank debit card, mind you this is same as cash. I wore one pair today and before I made it to my office they had rubbed the skin off the top of my feet.
So at lunch I took 2 pair to the same location and asked for a refund. She asked for my card and I said I'd prefer cash, not wanting a delay in my refund. She said that was against company policy and she had to put it back on my card. Hours later I checked my account.
. . still no refund.
Is it even legal for payless to refuse to refund in cash when I used a cash equivalent? We may have a big case and big loss for Payless and their outrageous refund policy!!
Reason of review: Refund policy, bad quality, painful feet.
Preferred solution: New refund policy. If I pay with my bank debit card I should get a cash refund, its sure as *** already came out of my bank balance. I can't even go somewhere else to purchase shoes now until you all finally decide to refund my cash bank account..
I didn't like: Debit card refund policy is outrageous.