Last night I purchased 3 pair of shoes from Payless shoe with my bank debit card, mind you this is same as cash. I wore one pair today and before I made it to my office they had rubbed the skin off the top of my feet.
So at lunch I took 2 pair to the same location and asked for a refund. She asked for my card and I said I'd prefer cash, not wanting a delay in my refund. She said that was against company policy and she had to put it back on my card. Hours later I checked my account.
. . still no refund.
Is it even legal for payless to refuse to refund in cash when I used a cash equivalent? We may have a big case and big loss for Payless and their outrageous refund policy!!
This reviewer shared experience about "refund policy, bad quality, painful feet" and wants this business to "new refund policy. if i pay with my bank debit card i should get a cash refund, its sure as *** already came out of my bank balance. i can't even go somewhere else to purchase shoes now until you all finally decide to refund my cash bank account". The author is overall dissatisfied with Payless Shoesource. The most disappointing about sandles from Payless Shoesource was debit card refund policy is outrageous Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Payless Shoesource.
Check out the best and the worst companies in Footwear and Clothing category for more informed decision or compare Payless Shoesource to other companies on our site.