This payless located at 2843-2845 kennedy blvd jersey city. I sometimes go there because there coustomar service was very nice girls are very friendly. But last couple of month I stop going there because there is assaitant manager named Margarita ( I don get her last...Read more
My package was suppose to arrived on December 5 ,2017.when i tried to track it , it said delivered to my front door . When i check outside there was no package,i figured that fedex delivered it to a wrong unit. So i called payless customer service the lady was not...Read more
i am writing to complain about the utterly,astonishingly inept customer service @ Payless. My wife purchased 2 pairs of shoes that i didn't want, so i decided to [tried to] bring them back to the store. As i waited to be helped, I took note of the store's promise on...Read more
Woodland Park, New Jersey
Payless Shoesource - No return online
I ordered mens camo moccasin slippers, i received a pair of womens boots. Called customer service and was told i have to exchange them at a store. Im not impressed
Payless Shoesource - 2 pair of mens mocassins defective
I bought 2 identical pair of mocassins recently. been wearing this type shoe for years with no issue. sole on first pair came off within a week. they were exchanged by local store. second pair lasted less than 5 hours. you store is a distance for me to drive and I dont think that I should have to make these tri0s withoit some type of compensation.
Payless Shoesource - No credit back
I was not offered to get my money back within 5 days of a show in perfect new condition just wore once! They lose a customer just for 25 dollars! They are customer service-less!
Payless Shoesource - I want to know if my shoes was charged to my card
I haven't received no email or phone calls
I went to a payless store in the Berkshire Mall in Wyomissing PA on 24 Sept 2017 around 2:00 PM I know that payless honors Military I.D. which I'm grateful for I shop payless frequently for my work shoes and casual shoe wear I showed the clerk my military I.D. and he...Read more
I didn't like
- Rude employer and manager of the store
I had a giftcard without a pin and was unable to place the order online myself. emailed for assistance and the first rep was rude the second rep told me to call customer service. After a few days I was finally able to get through. The system didnt allow for me to make...Read more
Returned a pair of boots to payless that i bought online. i went to the store to exchange them originally, they did not fit. The girl informed me they did not have any, and she would refund them and then i could go home, and go back online and re-purchase them. so i...Read more
I tried to order something online for over 3 weeks. it kept declining my credit card, my debit card - even paypal. I called the bank and they said nothing was wrong with my card. No one at Payless seemed to care. they just told me to buy a Payless gift card to make the...Read more
I didn't like
- Customer service on line
I was very disappointed this weekend. August5-6 2017. Which for hours i tried placing an order and was unsuccessful. Then i tried the customer service number listed on line but that wasnt working. Had to call one of your stores and get coporates number who then...Read more
So, I ordered a few pairs of shoes for my kids late night/early morning. After ordering, I changed my mind. It happens. Customer service was not open at that time. I went to bed, called back a few hours later, and they would not cancel the order because you can only...Read more
I was buying a lotbshoes...my favorite pair is ringing up $29.99 but has a tag for $14.99 the girl is telling me she can't sale them for the sale price because somebody screw up...well I told her if she doesn't I'm walking out with no shoes...is payless going to lose...Read more
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