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2.2 Based on 62 reviews
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  • Customers like
    • Prices were good theoretically 2
    • Employees are usually helpful 1
    • Variety and usually good deals 1
  • Customers don't like
    • Service 6
    • Staff 5
    • Lack of customer service 4
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I am not happy with ordering online at all. First of all I ordered a pair of shoes and it did not say if I do not order before 11am my order would not be processed until the next day. Second of all as of right now my shows STILL have not been shipped. And I needed them tomorrow for a Christmas party. I called to have the entire order canceled and I was told I could not have it canceled but I could have the shipping reimbursed. NO I WANTED MY... Read more

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I placed an order of boots and shoes about a week ago for my kids for Christmas but was a little confused when no charges appeared on my card. So today, about a week later, I thought maybe I never placed the order...!?! So I placed the order again and received an error message that there was an issue with the card. Tried 2x with the same message. I put in a new card and received the same message, however, I receive a notice from my bank when the... Read more

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I Visted A Payless shoe store located on southern boulevard and Simpson st where I traveled about an hour to come to this store because online I was told they had a specific shoe I was looking for. The lady by the name of Ana went to look for the shoe. She returned with the wrong shoe and when she couldn't find the shoe she's gonna tell me that they don't have the shoe it could be in a box but she can't get it. She was very rude when I explained... Read more

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my experience at Payless shoes store it was Very difficult I needed help to get in out had to get back to work but I would never come back again there was one lady helping another customer but the other worker Was just sitting down and I needed help & did'nt get help to the young lady helping the other customer was done

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The sales person at the register at Payless near Union Square (600 6th Avenue, New York, New York 10011) was extremely rude to me because I was Asian. She seemed to be nicer to the other people in line who were not Asian. Why don't they train their employees to not discriminate against the customers. What kind of customer service is this? She was mocking me with her coworker in front of my face and when I tried to defend her, she basically told... Read more

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I bought a shose from paylees and i got the 10$ discount certificate On my next visit to the store i used the sertificate then i needed to exchange the shose they told me that i should pay an extra $ 10 because the certifiacate card expired Thats realy.sily im the same person and my recept showed that. Mnjbhh jhfh ffdd hbgcf hgffd hggcd hggd hgfddd hggffd hgfxd hggcf hvvcs jgfddddjvc hggffdsd gdsa yds yds gfd yfd yss hfd ggf. Hxxdf gbnhf... Read more

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I bought a pair of boots for my daughter last month for $39.99. I wasnt sure if they would fit as she wasnt there with me to try them so I asked if exchanging them would be a problem. I was told it would not be a problem nor was it time sensitive... I could exchange them anytime. They ended up being a little snug fitting for my daughter so I decided to take them back to exchange for a larger size. When I got to the store I was told that... Read more

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Was wrongfully terminated after working there for 2+ years due to issues they have had even before i was hired.

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I have been working here for close to a year and it is the worst job Ive ever had if you are young and looking for a job don't apply at Payless the managers are horrible you are under paid and under staffed they don't give you a raise no matter how long you've been there they take advantage of you the managers just look out for themselves and you'll end up doing more than the managers and all they'll have to say is that you should be doing more... Read more

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I am writing this because of the horrible experience I encountered with the employees and manager of Payless Shoes. I bought shoes from Payless at Portage Mall in Winnipeg, Manitoba,Canada but they were biting my feet so I have to replace them. I took the shoes to the Payless Mall in Polo Mark, Winnipeg, Manitoba, Canada (At different location) for return. One of the employees there was nice and she took the shoes back and helped me in finding... Read more

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