i am writing to complain about the utterly,astonishingly inept customer service @ Payless. My wife purchased 2 pairs of shoes that i didn't want, so i decided to [tried to] bring them back to the store. As i waited to be helped, I took note of the store's promise on...Read more
Woodland Park, New Jersey
I went to a payless store in the Berkshire Mall in Wyomissing PA on 24 Sept 2017 around 2:00 PM I know that payless honors Military I.D. which I'm grateful for I shop payless frequently for my work shoes and casual shoe wear I showed the clerk my military I.D. and he...Read more
I didn't like
- Rude employer and manager of the store
I had a giftcard without a pin and was unable to place the order online myself. emailed for assistance and the first rep was rude the second rep told me to call customer service. After a few days I was finally able to get through. The system didnt allow for me to make...Read more
Payless Shoesource - No return online
I ordered mens camo moccasin slippers, i received a pair of womens boots. Called customer service and was told i have to exchange them at a store. Im not impressed
Payless Shoesource - 2 pair of mens mocassins defective
I bought 2 identical pair of mocassins recently. been wearing this type shoe for years with no issue. sole on first pair came off within a week. they were exchanged by local store. second pair lasted less than 5 hours. you store is a distance for me to drive and I dont think that I should have to make these tri0s withoit some type of compensation.
Payless Shoesource - No credit back
I was not offered to get my money back within 5 days of a show in perfect new condition just wore once! They lose a customer just for 25 dollars! They are customer service-less!
Payless Shoesource - I want to know if my shoes was charged to my card
I haven't received no email or phone calls
Returned a pair of boots to payless that i bought online. i went to the store to exchange them originally, they did not fit. The girl informed me they did not have any, and she would refund them and then i could go home, and go back online and re-purchase them. so i...Read more
I tried to order something online for over 3 weeks. it kept declining my credit card, my debit card - even paypal. I called the bank and they said nothing was wrong with my card. No one at Payless seemed to care. they just told me to buy a Payless gift card to make the...Read more
I didn't like
- Customer service on line
I was very disappointed this weekend. August5-6 2017. Which for hours i tried placing an order and was unsuccessful. Then i tried the customer service number listed on line but that wasnt working. Had to call one of your stores and get coporates number who then...Read more
So, I ordered a few pairs of shoes for my kids late night/early morning. After ordering, I changed my mind. It happens. Customer service was not open at that time. I went to bed, called back a few hours later, and they would not cancel the order because you can only...Read more
I was buying a lotbshoes...my favorite pair is ringing up $29.99 but has a tag for $14.99 the girl is telling me she can't sale them for the sale price because somebody screw up...well I told her if she doesn't I'm walking out with no shoes...is payless going to lose...Read more
Well. I enjoyed my experience shopping at the Payless in New York on 39th street. Alex was very nice and helped me find what I needed right away. I thought maybe I'd get sneakers for twenty-five and get a deal, but I did pay thirty-four dollars and ninety-nine cents. I...Read more
Two girls spanish.at payless night shift 8:00p.m i was at the resgester and ask cashier a question . she completly ignord me .i ask her how long the shoes been out for. My boyfrind payed her 25 dollar and she put 40 dollar she called another girl for help so the girl...Read more
Do you have something to say about Payless Shoesource? What happened? What can we help you with?