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I had a giftcard without a pin and was unable to place the order online myself. emailed for assistance and the first rep was rude the second rep told me to call customer service. After a few days I was finally able to get through. The system didnt allow for me to make...
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#1094043
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Returned a pair of boots to payless that i bought online. i went to the store to exchange them originally, they did not fit. The girl informed me they did not have any, and she would refund them and then i could go home, and go back online and re-purchase them. so i...
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3.0
Product
I didn't like
  • Debit card refund policy is outrageous
  • Refund policy
  • Policy
#1091250
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I tried to order something online for over 3 weeks. it kept declining my credit card, my debit card - even paypal. I called the bank and they said nothing was wrong with my card. No one at Payless seemed to care. they just told me to buy a Payless gift card to make the...
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3.2
I liked
  • Shoes
I didn't like
  • Customer service on line
#1085650
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Payless Shoesource - Poor customersr service and shipping department

Payless Shoesource
#1092603
1.5
Details
I order twice thus week. And when arrive this what I get shoes threw in box. box rip up if wanted to return no box. call customer. Had me on hold 30 minute still no answer i just hung up. This not how you treat your customer.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Payless Shoesource - I love Payless

Payless Shoesource
#1054348
4.9
Details
There's a huge collection of shoes in my closet!!!, I love the style,quality and it's comfy in a cheaper price with promotions/discount . I Also like the staff where I always shop at Philippines, SM Southmall. She has a genuine smile with a geniune concern to the customers not like other payless store at US that has a rude attitude.. Thankss!!
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Advertised vs Delivered
Customer service
Delivery Service
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Short Review on December 26, 2016

Payless Shoesource
#980024
I order on line they sent me the wrong boot lost wallet have to wait to return to store 90 days not up yet?
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Payless Shoesource Customer Care Review

Payless Shoesource
#977747
1.0
Details
Too expensive..poor quality.. Bad customer service!
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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I was very disappointed this weekend. August5-6 2017. Which for hours i tried placing an order and was unsuccessful. Then i tried the customer service number listed on line but that wasnt working. Had to call one of your stores and get coporates number who then...
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2.5
#1084585
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So, I ordered a few pairs of shoes for my kids late night/early morning. After ordering, I changed my mind. It happens. Customer service was not open at that time. I went to bed, called back a few hours later, and they would not cancel the order because you can only...
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1.8
Product
#1084520
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Payless Shoesource - A terrible experience
I was buying a lotbshoes...my favorite pair is ringing up $29.99 but has a tag for $14.99 the girl is telling me she can't sale them for the sale price because somebody screw up...well I told her if she doesn't I'm walking out with no shoes...is payless going to lose...
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3.3
#1084498
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Well. I enjoyed my experience shopping at the Payless in New York on 39th street. Alex was very nice and helped me find what I needed right away. I thought maybe I'd get sneakers for twenty-five and get a deal, but I did pay thirty-four dollars and ninety-nine cents. I...
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#1060872
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Two girls spanish.at payless night shift 8:00p.m i was at the resgester and ask cashier a question . she completly ignord me .i ask her how long the shoes been out for. My boyfrind payed her 25 dollar and she put 40 dollar she called another girl for help so the girl...
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1.4
#1034442
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I returned a pair of shoes and only had a printed transaction from my bank and your associate was going to give me the lowest sale price and not the proof on my bank sheet,stating she wasnt certain if these were the shoes on the paper,luckily they rang up the same...
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Anonymous
Grace

Payless doesn't process returns based on bank statements. You would need to have an original transaction receipt for the purchase. If one does not have the receipt they would ...

1.8
#1030060
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I went to a payless shoe store in Natchez MS on 3/15/2017 and was in there for approx. 40 minutes. I finally found a pair of shoes that I liked which had a clearance tag on them. I took them to the counter and they rang up for a different amount. I said I thought they...
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offconsumerpissed
off***sumer***ed

There is no other solution. You either pay the price of the shoes or don't but the shoes.

1.0
I didn't like
  • Fact that they did not apologize or offer any other option
#1021251
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