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I ordered 3 pairs of shoes from payless online, with the understanding that they could be returned to a local store if there was a problem. So much for hassle free returns, as they use for their slogan!

One of the pairs was really scratchy and I wanted to return them BUT because I used paypal to pay, I now have to pay to ship them back. This little fact is not mentioned on the website....so BEWARE! Use your credit card instead of paypal if you want a truly hassle free return. I don't understand why this particular site insists on one hundred word reviews.

I believe brevity is the soul of writing and if you can get your point across with less verbage, why the *** not let it be?

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I just checked their customer service page and it says that all paypal purchases are store credit.

Right here under the return policy:

"If you used Paypal to purchase product and wish to return that product to a store, you will be issued a Payless gift card for the purchase amount. To have the refund credited back to your Paypal account you must return the product by mail."

I don't know a single place that refunds any other method but cash for a paypal purchase (unless maybe having a paypal card, not sure).

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