Payless Shoesource Complaints and Reviews

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Payless Shoesource
Main address: 3231 SE Sixth Ave. 66607 Topeka KS
1-877-474-6379 , ,
  • 81+8 mobile complaints
  • $876 claimed losses
  • $10 average
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  • Sep 13
  • Footwear and Clothing
  • Odessa, Texas
  • Terrible Customer Service
  • 28

On 9/13/14 at about 3:00pm, my husband and I went to exchange some shoes. We got the shoes and they were a little different so I knew there would be a difference I'd have to pay. My first purchase, from the day before, I bought 2 pairs because of the bogo sale. But the tennis shoes were too small. they were regularly 34 so with bogo I got the second pair for like 18$. I went to return them and... Read more

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  • Sep 12
  • Footwear and Clothing
  • Minneapolis, Minnesota
  • Shoes Delivery
  • 13

I ordered three pairs of shoes from payless on sale. I got a package containing 2 of the pairs of shoes with an invoice claiming all three pairs were in the package. The box they shipped in was not even big enough to fit all the shoes, yet when I contacted customer service about the missing pair, I got stonewalled. They refused to listen and simply kept repeating that the shipment had all 3... Read more

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  • Sep 12
  • Footwear and Clothing
  • Radcliff, Kentucky
  • Shoes Return Policy
  • 14

Purchased shoes on credit card, no receipt upon returning the shoes because I tried the shoes on in the store, however, my attire changed from when I purchased the shoes and I didn't wear them nor really wanted them when I purchased them but needed something black at the time and at the last minute. The store would not credit my credit card only "in store credit" which it is hard for me to find... Read more

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  • Sep 04
  • Footwear and Clothing
  • Poor Management
  • 24

I have been with this company for a little over two years. I worked three stores with two different managers in two different districts. My first manager the one who hired me, was awesome, organized, and etc. When I moved it was awesome that Payless could just transfer me... Just the other district was not organized. First of all the the district manager was hired just in, she really did not... Read more

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  • Aug 15
  • Footwear and Clothing
  • Beavercreek, Ohio
  • Poor Customer Experience
  • 1
  • 1
  • 79

I was visiting my relatives and went to the Fairfield Commons store in Beavercreek, Ohio. I have always been happy with Payless stores until this visit. I went into the store and bought $65 worth of shoes. I am signed up with Payless and tried to use a coupon with my purchase, but unfortunately the manager said it was expired. So I purchased them anyway and I left the store. The very next... Read more

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  • Aug 10
  • Products
  • New City, New York
  • Return Policy
  • 3
  • 3
  • 83

First off this store doesn't know their own return policy. I had to call corporate to find out what it really was. The employee told me no returns after 90 days. The real policy is with a receipt you get a refund back no matter how long it has been. After giving me store credit for my return I went back in saying I called corporate and I get cash back. The manager stated she didn't want to be... Read more

Was this review helpful? 2 0

The indian looking man was disrespectful and did not return the my shoe. Now I hate payless and will never shop there. If the employees do not fix up their customer service skills payless will die out. I'm a very amiable person who makes everyones day with kind smile and words. If I worked at payless customers will never stop coming to the store. Add comment


  • Jul 30
  • Footwear and Clothing
  • Fresno, California
  • Overpriced Shoes
  • 52

I visited your store at 5404 n. Blackstone Fresno, ca 93710. On 7/29/14. I bought two pairs of boys shoes the same design. I noticed another pair similar to what I was purchasing on sale for $17.99. Since mine the same design didn't haven't a mark sale sticker. The manager didn't give me the sale price. This didn't make any sense to me. I feel I should have gotten the mark down price. The manager... Read more

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