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  • Customers like
    • Employees are usually helpful1
    • Costumer service1
    • Prices were good theoretically1
  • Customers don't like
    • Service3
    • Policy3
    • Customer handling3

  • Jul 01
  • Footwear and Clothing
  • San Jose, California
  • Online Order
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I made an order online and had it shipped to the wrong payless store. I call customer service to ask them to change the shipping address and was told that they can only do that once I get an email confirmation for the item to be shipped. A couple days later, I receive the email confirmation and contact customer service again to change the shipping address. I was told that it was too late for them... Read more

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  • Jun 23
  • Footwear and Clothing
  • Windham, Connecticut
  • Shoes
  • 15
  • REVIEW RATING 4/5

Ordered 4 pairs of shoes. Called the company to check the status of my order on June 23rd. Was told that my order had been cancelled due to lack of stock. Okay...so they don't have my shoes, so they canceled my order, but don't contact me, nor make any attempt to refund my money? Wow. Do not waste your money on "good deals" with this company. The customer service person took 5 minutes to... Read more

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  • Jun 17
  • Footwear and Clothing
  • Houston, Texas
  • Shoes
  • 21
  • REVIEW RATING 4/5

My daughter and I went to Payless on Spring Cypress and 290 fwy at Cypress Texas on June 16, 2015 around noon, I ask the employee there for a certain shoe and she just said "I have never seen that color" didn't even try to look it up for me less likely to offer the $4.00 off coupon. My daughter is a size 8 and same employee was in front of that size and my daughter couldn't even check out the... Read more

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  • Jun 04
  • Employees and Ex-employees
  • Rio Rancho, New Mexico
  • Employee Experience
  • 38
  • REVIEW RATING 3/5

Worst company ever. Expect to be alone most of the time. You are nothing more than a number to Payless. The store doesn't even work as a group. The manager will push you to sell more items and force customers to give you their info. Achievements are not recognized. The store leader gets paid well and the employees get paid ***. You receive a large shipment on Tuesdays and it has to be cleaned,... Read more

Was this review helpful? 0 0

We have 2 Payless in ft smith arkansas. Beware of the one in the mall. All they want to do is play on their cell phones, dodge customers, roll their eyes if you ask help. I notice the 2 main ones (not sure if their managers) but they dress identical, both dyed their hair a fire engine red color with bandanas. Those two are extremely rude. I'll continue going to my favorite one by walmart. Add comment

  • May 15
  • Footwear and Clothing
  • Philadelphia, Pennsylvania
  • Shoes
  • 50
  • REVIEW RATING 3/5

I was very upset to go into payless to return shoes I bought online. Actually I just wanted to exchange them for the same shoes but they ran all wacky in sizes and needed help figuring out what size to reorder in. First off, the employee sized my daughter and gave me the TOTALLY wrong size because she had it upside down (duh) then she told me I could return them but not exchange for different... Read more

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Treated like absolute *** by employee on mothers day and i am a mom. Thanks a lot rude woman!!!!! Escondido branch on mission ave. Add comment

The River town location i s the best. I love Payless especially this on. Staff was very helpful. I LOVE MY PAYLESS. Good price. Excellent service wonderful environment. Keep up the good work! Add comment

  • Apr 23
  • Footwear and Clothing
  • Staff
  • 49
  • REVIEW RATING 3/5

ignored me to take pictures of herself in front of the sign - ignored my daughter, and also wore barely a shirt and had to look at her stomach the whole time. she walks around the store taking pics of herself and playing with her phone. then when i asked for help she walked off. then she got on the phone to talk to her friends or her babe or what ever she was saying. i will never shop at pay less... Read more

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  • Apr 18
  • Footwear and Clothing
  • New York, New York
  • Staff
  • 63
  • REVIEW RATING 4/5

On April 13 2015 I was shopping for my daughter and as I was being check out the boss decided to pick a fight with one of his employees just because he felt he could the employee was doing her job and services me very well and picked a fight with her this isn't the first time I've came into the store and he was picking fights with employees I find it to be very disrespectful and unprofessional of... Read more

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