2.3
  • Worst product and customer service1 votes
  • Service3 votes
  • Policy3 votes
  • Customer handling3 votes
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  • Mar 19
  • Employees and Ex-employees
  • Positive Experience
  • 30
  • REVIEW RATING 3/5

Firstly, let me begin by saying, if you wanted a job making a large amount of money that requires little to no physical labor then you should have invested in yourself and went to college. You cant expect to be paid like a boss with no real credentials, and that's with any job. With that being said I've been with the company for a little over two years now. I'm on my 3rd promotion, this one... Read more

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  • Mar 18
  • Footwear and Clothing
  • Granum, Alberta
  • Shoes
  • 11
  • REVIEW RATING 4/5

One lethbridge alberta location would not let me use my payless rewards "birthday month" discount without a physical coupon.. She wouldn't even look up my rewards account! Yet, a week before I went to one location. And she just pulled up my info & bam. Done. The manager was a total COW and rude about it. To the point I just bought the two pair of shoes. I drove across town to another Payless... Read more

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  • Feb 22
  • Footwear and Clothing
  • Tucson, Arizona
  • Socks
  • 51
  • REVIEW RATING 4/5

I bought a 5 pk socks at San Tan Village mall in Gilbert and above the socks there was a sign 30 % off they had 9.99 tag on them when I took them up to pay they rang up as 9.99 I told the clerk they were 30% off she said "no that is with a shoe purchase" I still bought the socks for a gift. As I removed the tag underneath was 6.99 tag I took them back and I asked why she stated she didn t know... Read more

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100% FULL

  • Feb 09
  • Footwear and Clothing
  • Scarborough, Ontario
  • Airwalk Shoes
  • 14
  • 14
  • 142
  • REVIEW RATING 5/5
Payless Shoesource - horrible shoe quality
1 of 5

I bought a pair of shoes for my daughter.She wore the shoes within 3 month, and she only wear indoor inside her classroom,I bought this shoes in Scarborough Ontario, the sole part and the top part got apart because the bad quality glue. I never had this experience for my daughter when she wear the other brand name shoes like "Nike" or "ECCO"or "Reebok",their glue never open, especially the "Ecco"... Read more

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  • Jan 23
  • Employees and Ex-employees
  • Greenwood, Indiana
  • Manager
  • 3
  • 3
  • 94
  • REVIEW RATING 4/5

Recently I was employed at Payless Shoe Source in Indiana . We had set schedules our manager created once a week . Every Saturday . But I started to notice the Manager would never clock out . She would get up to 45 hours ( A WEEK ) And would never be in the store . Minimum she's every worked is 24 hours per week . But according to the payroll she does it shows otherwise . She lies , had other... Read more

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  • Jan 18
  • Footwear and Clothing
  • Brooklyn, New York
  • Headband
  • 44
  • REVIEW RATING 4/5

I visited the huntington station store on Thursday the 15th of January. I purchased a headband and it broke on the 18th of January. I tried to return it and get a new headband...I didn't have my recipient I didn't want money back just a new headband...the store clerk wouldn't do so because she said I needed a recipient. ...but could clearly see that I purchased it their the same had band was... Read more

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  • Jan 12
  • Footwear and Clothing
  • Richmond, Virginia
  • Shoes
  • 45
  • REVIEW RATING 3/5

I placed an order for shoes for Holiday gifts. The order was never received and I tried multiple times to contact Payless with no answer, finally after 2 weeks, they responded and told me they would contact the carrier. Regardless of who they contact, the order was not delivered and I am out the items, as well as have the charge and have to pay for the items. I have started contacting... Read more

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  • Jan 11
  • Footwear and Clothing
  • Coimbatore, Tamil Nadu
  • Shoes
  • 1
  • 1
  • 76
  • REVIEW RATING 5/5
Payless Shoesource - defect product
1 of 2

I have purchased a shoe in your outlet in Coimbatore Payless shoe source in the month of Dec 14. I paid rs.2000 for that with in a month I surprised to see that my shoe got pasted bottom soul got coming i.e pasting not done properly. Then I went u your outlet and shown them they told thus has to be send to manufacturing unit that will take at least 10 days to get back this. U agreed for that I... Read more

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  • Dec 29, 2014
  • Footwear and Clothing
  • Montclair, New Jersey
  • Shoes
  • 70
  • REVIEW RATING 4/5

I brought some shoes on December 5, 2014. When I went to return the shoes on December 29, 2014 in the Lackawanna Plaza, in Montclair, NJ. The gentleman there refused to give me my cash back saying this was worn and he was very adamant about it, a very nasty personality (shouldn't be working with customers). He informed me that I can exchange it, but, he will not refund my money. I don't... Read more

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  • Dec 28, 2014
  • Footwear and Clothing
  • Positive Experience
  • 67
  • REVIEW RATING 4/5

I've worked for payless shoesource for a long time. The company has a very plain policy for customers, make them happy. Sometimes associates don't understand that they have the power to do what is necessary to make it right for the customer. No other retailer I have worked for can say the same. Yes there are a lot of tasks and expectations, but any job will ask the same of you. Does retail pay... Read more

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