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  • Customers like
    • Costumer service1
    • Employees are usually helpful1
    • Prices were good theoretically1
  • Customers don't like
    • Customer handling3
    • Policy3
    • Service3

  • Jul 28
  • Other
  • Elmhurst, New York
  • 9
  • REVIEW RATING 4/5

On July 28, 2015, around 4:00 pm I Went to purchase a shoe for my daughter at 37-40-74th St. Payless Jackson Heights Branch and choosing shoes on the shelf so I looked at the boxes stacked above and thought I saw what I wanted there. I was trying to put on her feet as I wanted a proper size, suddenly a sales associate name Joane or Gowanski appeared and she started to yell at me, she was so rude... Read more

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  • Jul 27
  • Footwear and Clothing
  • Pawtucket, Rhode Island
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

I found the perfect shoe with a nice heel for $10. Unbelievable right! I went to pay fir them they rang up $0.01. I said wow. The cashier said something is wrong with that I'll get the manager. He came and said they were defective that he cannot sell them to me. I said there is nothing wrong with them that I want them. He would not sell them to me and took the others off the rack too. Not a Happy... Read more

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  • Jul 17
  • Footwear and Clothing
  • Gloucester City, New Jersey
  • Sunglasses
  • 12
  • REVIEW RATING 3/5

Store 1691 the assistant manager is rude and disrespectful and don't know to talk to the other associates I felt bad for that poor girl she was talking to. I was in there looking at the sun glasses and shoes and heard her tell the other girl she doesn't trust her or anybody else in there. You don't talk like that when customers are around. Theres a time and place for that not when you standing... Read more

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  • Jul 16
  • Footwear and Clothing
  • Hartford, Connecticut
  • Payless Shoesource Online Order
  • 17
  • REVIEW RATING 4/5

I place an order line and It should have been delivered to my home on 7/14/2015. I checked the ups website and it stated that my package was delivered at 3:30 pm I was home waiting and I seen a ups truck on my street but The Truck Never stopped, the package was never delivered. I immediately called payless Shoe Store to get the matter resolved they told me I had to communicate with UPS and after... Read more

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  • Jul 13
  • Footwear and Clothing
  • Woonsocket, Rhode Island
  • Shoes
  • 22
  • REVIEW RATING 3/5

I ordered 2 pairs of shoes. One for my husband and one for myself. The special was buy one, get one half off. I forgot to change the size on mine, and it defaulted to size 5. Two hours and ten minutes later, it occured to me that i may have done that, so i checked. Sure enough, wrong size. And the second pair was not even on the order! I called to change the order (not even to cancel) and was... Read more

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  • Jul 01
  • Footwear and Clothing
  • San Jose, California
  • Online Order
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

I made an order online and had it shipped to the wrong payless store. I call customer service to ask them to change the shipping address and was told that they can only do that once I get an email confirmation for the item to be shipped. A couple days later, I receive the email confirmation and contact customer service again to change the shipping address. I was told that it was too late for them... Read more

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  • Jun 23
  • Footwear and Clothing
  • Windham, Connecticut
  • Shoes
  • 28
  • REVIEW RATING 4/5

Ordered 4 pairs of shoes. Called the company to check the status of my order on June 23rd. Was told that my order had been cancelled due to lack of stock. Okay...so they don't have my shoes, so they canceled my order, but don't contact me, nor make any attempt to refund my money? Wow. Do not waste your money on "good deals" with this company. The customer service person took 5 minutes to... Read more

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  • Jun 17
  • Footwear and Clothing
  • Houston, Texas
  • Shoes
  • 42
  • REVIEW RATING 4/5

My daughter and I went to Payless on Spring Cypress and 290 fwy at Cypress Texas on June 16, 2015 around noon, I ask the employee there for a certain shoe and she just said "I have never seen that color" didn't even try to look it up for me less likely to offer the $4.00 off coupon. My daughter is a size 8 and same employee was in front of that size and my daughter couldn't even check out the... Read more

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  • Jun 04
  • Employees and Ex-employees
  • Rio Rancho, New Mexico
  • Employee Experience
  • 60
  • REVIEW RATING 3/5

Worst company ever. Expect to be alone most of the time. You are nothing more than a number to Payless. The store doesn't even work as a group. The manager will push you to sell more items and force customers to give you their info. Achievements are not recognized. The store leader gets paid well and the employees get paid ***. You receive a large shipment on Tuesdays and it has to be cleaned,... Read more

Was this review helpful? 0 0

We have 2 Payless in ft smith arkansas. Beware of the one in the mall. All they want to do is play on their cell phones, dodge customers, roll their eyes if you ask help. I notice the 2 main ones (not sure if their managers) but they dress identical, both dyed their hair a fire engine red color with bandanas. Those two are extremely rude. I'll continue going to my favorite one by walmart. Add comment

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