1.6
  • Staff1 votes
  • Service1 votes
  • Policy1 votes
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  • Dec 08
  • Footwear and Clothing
  • South Hadley, Massachusetts
  • Cancellation Policy
  • 31
  • REVIEW RATING 4/5

Just spent TWO hours on hold trying to get a refund for an online order. After being directed to a "manager," I was told the package had been shipped out and there was no way to cancel it. I looked up the tracking # and they in fact JUST created a label for this- meaning- it was still in their possession. They put me on hold long enough for me to call UPS myself to confirm- yes- Payless still had... Read more

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Had similar issue bought 2 pr boots worn 1x made my feet ache receipt was not in my bag. Pd credit 2 days prior to return no receipt so lowest price in a gift card I lost 10$ in the transaction and Payless is being paid twice as my credit card is still going to be billed and I have to respend the gift card with them. Nice policy for them not so much for me. Add comment

The heels fell off and my feet turned black from the flaking of high heels. Also I kept getting shocked when I touched anything in a pair of champion tennis shoes from payless. Had to throw them away. Add comment

  • Dec 02
  • Footwear and Clothing
  • Glenside, Pennsylvania
  • Shoes
  • 45
  • REVIEW RATING 4/5

Ordered off Payless.com site realized it was the wrong shoes my neice wanted so I wanted to cancel my order. I order online all the time and its always very easy to cancel or change an order on other site but not theirs! Email to cs went unanswered so I called and waited 40 minutes to speak to a rude customer service employee who said I missed the 2 hour window to cancel an order ( it had been 3... Read more

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  • Nov 21
  • Footwear and Clothing
  • Plant City, Florida
  • Boots
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

I want to submit a complaint and get $60 worth of store credit for my time and inconvinence. I came to the store in the West Glenwood Springs, Colorado looking for snow boots. One of the store associates made a suggestion for a pair of boots that she said were for the snow. Last week when I wore them for the snow my feet were completely cold and snow melted on edges of my boots. I was very upset... Read more

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  • Nov 06
  • Footwear and Clothing
  • Shoes Exchange
  • 51
  • REVIEW RATING 4/5

Payless SM Cebu Philippines -- I bought shoes for my 9-year-old kid on Nov. 4, picked up the wrong size, went back on Nov. 6 to exchange it, and they won't allow it. Reason given was that it was "on sale". Fact: It was still on sale when I came back. There's no valid reason for not exchanging it. Just "no". Cashier claims that right before I paid for it, she had asked me if I was "sure" about the... Read more

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Payless shoe source is the worst company to work for there always bugging you for upt converstion and nothing is ever good for them they treat you like *** and is not a good company is payless and there shoes are so high is like pay more Add comment

  • Oct 24
  • Footwear and Clothing
  • Returned Shoes Refund
  • 66
  • REVIEW RATING 4/5

I returned new unworn shoes to PAYLESS SHOES but was not given full correct refund. This was realized when I went to make a new purchase using same "gift card",.. more like rip-off card. I contacted them. I travel and walk a lot resulting in me purchasing many pairs of shoes. I was told in the past year they had sent me $30 worth of "GIFTS". Well, I belong to their points program and EARN such... Read more

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Disrespectful manager at Berwyn Payless Shoes in Chicago, Illinois. The manager was extremely rude when it came to giving me a refund for a purchase I previously made. She sounded as if she was irritated with me and gave me a lot of attitude for wanting to get my money back. I believe her name was Dolly. Add comment

  • Oct 03
  • Footwear and Clothing
  • Defective Shoes Refund
  • 3
  • 3
  • 67
  • REVIEW RATING 4/5

The past couple of times I have gotten shoes from Payless they ripped within the first 2 weeks of purchase... I am very careful when wearing them, I don't "play hard" or get rough with them. I am a 14 year old girl, being rough isn't my thing. I simply wear them to school. There's not a pair of shoes I own from Payless that haven't ripped within the first 2 weeks. I'm not sure what to do. It is... Read more

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