Payless Shoesource Complaints and Reviews

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Payless Shoesource
Main address: 3231 SE Sixth Ave. 66607 Topeka KS
1-877-474-6379 , ,
  • 85+10 mobile complaints
  • $936 claimed losses
  • $10 average
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  • 1 day ago
  • Advertisements and Cons
  • Returned Item But Full Credit Not Posted
  • 7

I returned new unworn shoes to PAYLESS SHOES but was not given full correct refund. This was realized when I went to make a new purchase using same "gift card",.. more like rip-off card. I contacted them. I travel and walk a lot resulting in me purchasing many pairs of shoes. I was told in the past year they had sent me $30 worth of "GIFTS". Well, I belong to their points program and EARN such... Read more

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Disrespectful manager at Berwyn Payless Shoes in Chicago, Illinois. The manager was extremely rude when it came to giving me a refund for a purchase I previously made. She sounded as if she was irritated with me and gave me a lot of attitude for wanting to get my money back. I believe her name was Dolly. Add comment


  • Oct 03
  • Footwear and Clothing
  • Defective Shoes Refund
  • 2
  • 2
  • 30

The past couple of times I have gotten shoes from Payless they ripped within the first 2 weeks of purchase... I am very careful when wearing them, I don't "play hard" or get rough with them. I am a 14 year old girl, being rough isn't my thing. I simply wear them to school. There's not a pair of shoes I own from Payless that haven't ripped within the first 2 weeks. I'm not sure what to do. It is... Read more

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  • Oct 02
  • Ex Employees
  • Gainesville, Florida
  • Working Environment
  • 32

Yes my title holds true..i was with Payless for about a month after leaving a full time job because they offered me more pay as an Assistant Store Lead. Who wouldn't take it, am I right? Within a week of switching jobs I could feel my SM getting frustrated with me and wasn't all that friendly to begin with. He was so full of himself every time I asked him a question. It was a very hostile work... Read more

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  • Sep 13
  • Footwear and Clothing
  • Odessa, Texas
  • Terrible Customer Service
  • 85

On 9/13/14 at about 3:00pm, my husband and I went to exchange some shoes. We got the shoes and they were a little different so I knew there would be a difference I'd have to pay. My first purchase, from the day before, I bought 2 pairs because of the bogo sale. But the tennis shoes were too small. they were regularly 34 so with bogo I got the second pair for like 18$. I went to return them and... Read more

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  • Sep 12
  • Footwear and Clothing
  • Minneapolis, Minnesota
  • Shoes Delivery
  • 50

I ordered three pairs of shoes from payless on sale. I got a package containing 2 of the pairs of shoes with an invoice claiming all three pairs were in the package. The box they shipped in was not even big enough to fit all the shoes, yet when I contacted customer service about the missing pair, I got stonewalled. They refused to listen and simply kept repeating that the shipment had all 3... Read more

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  • Sep 12
  • Footwear and Clothing
  • Radcliff, Kentucky
  • Shoes Return Policy
  • 40

Purchased shoes on credit card, no receipt upon returning the shoes because I tried the shoes on in the store, however, my attire changed from when I purchased the shoes and I didn't wear them nor really wanted them when I purchased them but needed something black at the time and at the last minute. The store would not credit my credit card only "in store credit" which it is hard for me to find... Read more

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  • Sep 04
  • Footwear and Clothing
  • Poor Management
  • 53

I have been with this company for a little over two years. I worked three stores with two different managers in two different districts. My first manager the one who hired me, was awesome, organized, and etc. When I moved it was awesome that Payless could just transfer me... Just the other district was not organized. First of all the the district manager was hired just in, she really did not... Read more

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