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  • Customers like
    • Prices were good theoretically 2
    • Costumer service 1
    • Employees are usually helpful 1
  • Customers don't like
    • Service 4
    • Customer handling 4
    • Policy 3

Iv have work to payless shoe source for many years now. I can honestly say it is a terrible place to work. We are underpaid l, understaffed, and employees are not appreciated and your hard work goes noticed. They have the managers and assistant managers working who can't do their job and rely heavily on their associates to run the store. yet we are the ones that get paid very barely over... Read more

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Went to Payless Shoes yesterday, Got a pair of shoes and a pair of no-show socks for BOGO. I had a Retail Me Not coupon on my phone which I showed to mgr and she was very rude telling me they dont take those coupons. I said when did that happen she stood there with her arms crossed and said not for years! Well, she talked to me like I was a child in front of my teenage daughter which the shoes,... Read more

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Placed an order on 1/20/16 and to this day it has not shipped. I went into my local store and found the boots. I called the customer service number and requested the order be canceled. They claimed that my order was "locked in the system" and could not be canceled. I would have to wait until I receive the order and return them to the store. How do you refuse to cancel an order that has not... Read more

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I bought a pair of shoes from a store in MD. The shoes were advertised as being comfortable work shoes. They looked nice and felt comfortable when I had tried them on. I wore them on the next day. My feet was hurting so bad. I had to take the shoes off. I don't want to ever put those shoes on my feet again. I thought that there was a discount on everything in the store. I discovered that... Read more

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I went to Payless in the rockingham mall and the girl work told me she was alone working and i couldn't use my coupon because it had to be visible, while the whole time I was showing her the coupon from my cellphone and she still wouldn't let me use it. Every time I go there I always show the coupon from my phone now she's telling me I can't. Not only did the shoes I had were for $19.99 and I try... Read more

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Kanata Payless size 11 boot was marked 13.00 clearance when I asked about them the assistant manager ripped the tag off and said it was the wrong price I told her to call the manager she said she was in Florida this was Boxing Day she said she didn't make the mistake and wouldn't give me that price Add comment

Most horrible customer service by far . Took my kids here often but never again at the location on Charter way Martin Luther King Blv. Customer service Rep. Was rude to my Child ,My child asked her other sibling quietly to ask for a sticker, CustomerRep said if you want a sticker don't ask your sister, You need to ask yourself or you won't get 1 . Are you kidding me ,This ridiculous Woman has... Read more

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Purchased a pair of leather boots they didn't fit right so exchanged them for bigger ones. I went into the Payless here in small suburb GA town ordered them offline just keep in mind contacted them several times they kept messing up my order. I talk to someone in California but the person had a nasty altitude with me so got transferred to a person in Chicago this time when I got them after the... Read more

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Yes, here in Warner Robins, there is a military spouse that is getying discounts and it is not fair. She is not the one servicing. She says but i am a spouse but you deny disable. This is wrong. It should be for active duty and veterans and not spouses. Add comment

I recently had business with Payless, I purchased a pair of work "non-slip" shoes. The shoe made my feet uncomfortable. I tried returning the shoes at my local Payless on city line ave "store 3368". When me and my wife entered the store the representative wasn't present, we had to search for her. We then explained the reason for the return, the rep then says "I cannot make this return because I... Read more

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