Submit ›
or
2.1 Based on 53 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Prices were good theoretically 2
    • Costumer service 1
    • Employees are usually helpful 1
  • Customers don't like
    • Service 5
    • Customer handling 4
    • Staff 4

Payless use to be my go to store for shoes, i have not shopped there in about 2 years, because your prices are to high and there not name brand, you need to cut it.

Add comment

I ordered 3 pairs of shoes from payless online, with the understanding that they could be returned to a local store if there was a problem. So much for hassle free returns, as they use for their slogan! One of the pairs was really scratchy and I wanted to return them BUT because I used paypal to pay, I now have to pay to ship them back. This little fact is not mentioned on the website....so BEWARE! Use your credit card instead of paypal if... Read more

Was this review helpful? 0 0

The purpose of writing this complain is to report the rude and unwelcomming behavior of the new young girl with dark hair working at the Payless store located in the Harlem and Irving park mall, Chicago. First, to start with I or any of the people entering the store are greeted. However, this young girl is staring at every person with suspicion like this person is a trash, or they have come to steal. She keeps stalking people and harassing them... Read more

Was this review helpful? 0 0

I walked in to the Drumhill Chelmsford location July 26 th at approx 5:50 and had the worst customer service experience. I asked for uniform shoes size 13 that were advertised at the window and the young girl about 16 years old turned to another woman that was sitting down doing nothing and asked: do we have that? The older woman shook her sholders and said: "over there." I asked if the younger woman could help me find the size and she did. On... Read more

Was this review helpful? 0 0

Im a regular Payless customer from Cincinnati Ohio, I normally would shop at the western hills location this time I decided to try out the Delhi store. Which I promise you never again will I spend my hard earned money in there poor customer service she spent a nice amount of time before I stepped up to the counter (which she didn't even greet me by the way looked at me like a piece of trash)! Associating with the previous customer which with... Read more

Was this review helpful? 0 0

Robinsons Metro East - Pasig PayLess branch Philippines I heard 2 staff of PAYLESS METRO EAST the following 1. Store head is drug positive (thats why his taking tea always) 2. He will go to work CLOSING SCHED but he will eat his lunch first before the LADY GUARD. 3. STORE HEAD ordered the cashiers and staff to break the item and tell the customer that this item is not available. This is not to break UPT of the store. - i experienced that im... Read more

Was this review helpful? 1 0

Accessed their site which boasted a 15% off banner. I was unable to find where to put the code for the 15% off in the billing section so cancelled my order. Several hours later I received an email offering 20% off with a direct link. I clicked on this link, it took me back to the unsubmitted order and I resubmitted my information, ignorantly assuming the 20% off would be automatic. After realizing the discount was not given I sent an email, ... Read more

Was this review helpful? 0 0

Last night I purchased 3 pair of shoes from Payless shoe with my bank debit card, mind you this is same as cash. I wore one pair today and before I made it to my office they had rubbed the skin off the top of my feet. So at lunch I took 2 pair to the same location and asked for a refund. She asked for my card and I said I'd prefer cash, not wanting a delay in my refund. She said that was against company policy and she had to put it back on... Read more

Was this review helpful? 0 0

I went in there yesterday, and your employees didn't greet me or anything I didn't think much of it until I needed to try a shoe on and had to ask them for assistance and they acted like I just asked them to do the worlds hardest job, I ended up just putting the shoe back and they didn't say anything else when I was leaving, also you need to tell them not to be on their phones while a customer is in there. Very rude & a distraction Read more

Was this review helpful? 0 0

After working for almost a year, the NEW manager (less than a month) determined a firing was in order. During the discussion it was clearly evident that my feedback fell on deaf ears. The manager listened solely to that of a coworker that constantly had a strong desire to be the teacher's pet. The reasons listed had items listed that were supposed to be done, however None were communicated. Hours were cut as a coworker (who is not a manger or... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Payless Shoesource.
Filing a new complaint about
×