1.6
  • Worst product and customer service1 votes
  • Service3 votes
  • Policy3 votes
  • Customer handling3 votes
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  • Jan 23
  • Employees and Ex-employees
  • Greenwood, Indiana
  • Manager
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

Recently I was employed at Payless Shoe Source in Indiana . We had set schedules our manager created once a week . Every Saturday . But I started to notice the Manager would never clock out . She would get up to 45 hours ( A WEEK ) And would never be in the store . Minimum she's every worked is 24 hours per week . But according to the payroll she does it shows otherwise . She lies , had other... Read more

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  • Jan 18
  • Footwear and Clothing
  • Brooklyn, New York
  • Headband
  • 17
  • REVIEW RATING 4/5

I visited the huntington station store on Thursday the 15th of January. I purchased a headband and it broke on the 18th of January. I tried to return it and get a new headband...I didn't have my recipient I didn't want money back just a new headband...the store clerk wouldn't do so because she said I needed a recipient. ...but could clearly see that I purchased it their the same had band was... Read more

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  • Jan 12
  • Footwear and Clothing
  • Richmond, Virginia
  • Shoes
  • 14
  • REVIEW RATING 3/5

I placed an order for shoes for Holiday gifts. The order was never received and I tried multiple times to contact Payless with no answer, finally after 2 weeks, they responded and told me they would contact the carrier. Regardless of who they contact, the order was not delivered and I am out the items, as well as have the charge and have to pay for the items. I have started contacting... Read more

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100% FULL

  • Jan 11
  • Footwear and Clothing
  • Coimbatore, Tamil Nadu
  • Shoes
  • 1
  • 1
  • 54
  • REVIEW RATING 5/5
Payless Shoesource - defect product
1 of 2

I have purchased a shoe in your outlet in Coimbatore Payless shoe source in the month of Dec 14. I paid rs.2000 for that with in a month I surprised to see that my shoe got pasted bottom soul got coming i.e pasting not done properly. Then I went u your outlet and shown them they told thus has to be send to manufacturing unit that will take at least 10 days to get back this. U agreed for that I... Read more

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  • Dec 29, 2014
  • Footwear and Clothing
  • Montclair, New Jersey
  • Shoes
  • 45
  • REVIEW RATING 4/5

I brought some shoes on December 5, 2014. When I went to return the shoes on December 29, 2014 in the Lackawanna Plaza, in Montclair, NJ. The gentleman there refused to give me my cash back saying this was worn and he was very adamant about it, a very nasty personality (shouldn't be working with customers). He informed me that I can exchange it, but, he will not refund my money. I don't... Read more

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  • Dec 28, 2014
  • Footwear and Clothing
  • Positive Experience
  • 30
  • REVIEW RATING 3/5

I've worked for payless shoesource for a long time. The company has a very plain policy for customers, make them happy. Sometimes associates don't understand that they have the power to do what is necessary to make it right for the customer. No other retailer I have worked for can say the same. Yes there are a lot of tasks and expectations, but any job will ask the same of you. Does retail pay... Read more

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  • Dec 28, 2014
  • Footwear and Clothing
  • Paterson, New Jersey
  • Shoes
  • 16
  • REVIEW RATING 3/5

I just want to say that I did have a issue with a pair of shoes! Very next day I had to return them. I was worried that I would have a hard time returning them. But that wasn't the case. Gentle man took care of my problem and gave me a refund back on my card. With no problem on a shoe that I worned for work day before. They were uncomfortable so I had to return them. Place located 1610 US 46 west... Read more

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  • Dec 18, 2014
  • Employees and Ex-employees
  • Seatac, Washington
  • Working Experience
  • 45
  • REVIEW RATING 4/5

I've always shopped at Payless growing up, so of course I thought it would be a great place to work. I have a great personality & I know how to make numbers, so I loved working for Payless for a total of 3 months. When I was hired I had made it clear that I wanted to transfer to a closer store, traveling 2hours on a bus was not worth minimum wage. I worked for the company for 2 years. Payless... Read more

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  • Dec 08, 2014
  • Footwear and Clothing
  • South Hadley, Massachusetts
  • Cancellation Policy
  • 57
  • REVIEW RATING 4/5

Just spent TWO hours on hold trying to get a refund for an online order. After being directed to a "manager," I was told the package had been shipped out and there was no way to cancel it. I looked up the tracking # and they in fact JUST created a label for this- meaning- it was still in their possession. They put me on hold long enough for me to call UPS myself to confirm- yes- Payless still had... Read more

Was this review helpful? 0 0

Had similar issue bought 2 pr boots worn 1x made my feet ache receipt was not in my bag. Pd credit 2 days prior to return no receipt so lowest price in a gift card I lost 10$ in the transaction and Payless is being paid twice as my credit card is still going to be billed and I have to respend the gift card with them. Nice policy for them not so much for me. Add comment

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