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2.7 Based on 34 reviews
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  • Customers like
    • Prices were good theoretically 2
    • Costumer service 1
    • Employees are usually helpful 1
  • Customers don't like
    • Customer handling 3
    • Policy 3
    • Service 3

Have not received refund for shoes that I ordered and store refused to give to me! Also still waiting for a pair I ordered to my house and called 3 weeks ago and submitted order and still waiting. Payless shoes is horrible with customer service and helping solve issues. Add comment

When I went there the staff was not at all helpful; they had the back door open and they were all smoking with their friends while customers were in the store. Add comment

  • Nov 16
  • Footwear and Clothing
  • Irvine, California
  • 19

What a crock! No pun intended. It was only 7:40pm and the fine on the door clearly states they are open until 8 p.m. I could clearly see the two employees standing inside with their arms crossed they motion to me they're closed I walked away way back to my car checked my phone and I thought it was clearly 20 minutes before they were supposed to be closed. I went back to the door and said its not... Read more

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  • Nov 13
  • Employees and Ex-employees
  • Payless Shoesource Work Experience
  • 1
  • 1
  • 18

I agree. I too work at Payless and will quit after the holidays are over. The manager we have makes us do all her work while she sits around to do all the "paperwork" in the back. I am now considered her assistant and I am blamed for all the stealing and I have to question everyone on what they do and assign everyone's job. she reminds us regularly that she is not here to do our jobs when. I am... Read more

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I placed an order 10/20/15 & paid $11.95 for 2-day expedited shipping. It didn't arrive until 10/28/15. When I called the customer service number, I was told that shipping charges are non-refundable. Shame on you for charging for ungraded shipping, not delivering as promised, then refusing to correct your oversight. NEVER AGAIN will I purchase from Payless! Add comment

Martha a store 4015 in san Antonio,TX is a vary rude person cant beleave a business would have someone working like that. My family will never go to a payless again do to the service I received. absolutely horrible! Add comment

  • Nov 05
  • Footwear and Clothing
  • Willmar, Minnesota
  • Winter Boots
  • 2
  • 2
  • 41

I was just started doing my Christmas shopping and wanted to get some great Winter boots for two of my granddaughters. I notice Payless had a sale and decide to get those great boots. Only to be told by a very rude and nasty sales person. "NO! We don't have that option! When I asked for a gift receipt. I figured that way they would be able to return or exchange them if they didn't fit or if... Read more

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Last week I went to return pair of shoes I purchased march 2015 in cash. Never used and had receipt still in box. Bought when bogo special so original price was 39.99 and paid 19.99 + tax. CSR told me she could only refund me 10. for been too long. Is this your refund policy? Add comment

Bought some shoes in march 2015 never wore them still in box and had receipt paid 19.99 + taxes. The csr at payless on gus Thomason rd in dallas tx told me since its been since march can only refund me 10. Is that your policy? Add comment


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